Terms and Conditions

Commencement of Order

Please note that we will only initiate work on your order upon receipt of a 50% deposit. We require that the funds be cleared in our account before we begin processing your order.

Payment Terms

We will not release the order until full payment has been cleared in our bank account. Please email your proof of payment to ana@lumoss.co.za.

Completion Deadline

If Lumoss agrees to meet a requested deadline for an order, we will require deposit and artwork approval within 24 hours of the order placement. This ensures that we can deliver your order on time and to your satisfaction. If deposit and artwork approval is not received a new deadline will be negotiated.

Urgent Orders

Surcharges will be placed on urgent orders. These fees are discussed at the time of requesting an urgent order and their percentage will depend on the nature of the order and the requested lead time.

Delivery

If delivery has been arrange for the Johannesburg area, every effort will be made to deliver your order promptly or within the period indicated in writing by Lumoss. However, we do not accept any responsibility for delays in delivery caused by strikes, labour disputes, accidents, weather, breakdown of machinery, or any other unforeseen circumstances. Any delay in delivery shall not entitle the Applicant to cancel any order or refuse acceptance of delivery at any time.

Payment Terms and Cancellation

All orders must be paid for within 15 working days of the sales order. Failure to make payment within this timeframe will result in order cancellation, and cancellation fees will apply. In the case of cancelled orders where artwork has been done, a layout fee of R225.00 excl. VAT per layout will be levied, regardless of whether we are able to meet your deadline or not.

Repossession of Goods

Lumoss shall have the right to suspend deliveries and to exercise its rights to repossess the goods if any amount due and payable by the purchaser remains unpaid.

Returns and Refunds

Collected stock may not be returned unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Lumoss Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.

By placing an order with Lumoss, you acknowledge that you have read, understood, and agreed to these terms and conditions.